Vincent Mrose

About Me

Hi! I'm Vincent Mrose, a passionate technical support professional dedicated to assisting customers with all their technical challenges.

This is my personal website. If you have any questions or would like to get in touch, you can find my email address in the "Contact" section.

Work Experience

I have a diverse background in technical support and web design, working with various companies to deliver technical assistance and customer success. My experience includes:

Senior Solution Engineer at Appian
Technical Support Engineer at Lana Labs GmbH / Staffbase GmbH
Technical Support Agent at a payment service provider
Junior Android Developer at Jurasoft AG
Vocational Training as Computer Science Expert (Software Development) at Technische Universität Berlin

My career spans from 2013 to the present with a strong focus on technical support roles. Over the years, I have developed advanced problem-solving skills and a deep empathy for customer needs.

Thanks to my formal software development background, I am able to actively investigate the underlying codebase of the software I support and collaborate directly with software engineers building the product.

Here is a detailed overview of my career history:

Period	Position	Company / Institution	Location
Apr 2026 – Present	Senior Solution Engineer (Remote) Helping customers resolve complex technical issues encountered when using the Appian Platform. Specializing in resolving issues around external system integrations and low-code application features. Participating in rotations to resolve customer performance issues. Answering questions and managing issues related to cloud-hosted customer environments.	Appian	Chemnitz, Germany
Apr 2022 – Apr 2026	Solution Engineer (Remote) Assisted customers with technical queries on the Appian Platform. Resolved integration and performance challenges in client projects.	Appian	Chemnitz, Germany
Aug 2020 – Mar 2022	Technical Support Engineer (Remote) Supported customers with the installation, updates, and configuration of Process Mining software. Wrote and maintained documentation for product installation and administration. Automated technical support and internal workflows using Google Apps Script & Google Workspace. Utilized Google Cloud Platform (Cloud VPN, Cloud Networking) to meet strict customer security requirements.	Lana Labs GmbH	Chemnitz, Germany
Jan 2020 – Jun 2020	Technical Support Engineer Helped customers roll out employee apps and resolved technical issues during rollouts or updates. Automated app deployment workflows into Google Play Store, Apple App Store, and internal MDM platforms.	Staffbase GmbH	Berlin, Germany
Sep 2017 – Dec 2019	Technical Support Agent Worked closely with merchants, developers, and agencies to integrate payment APIs across DE, CH, and AT. Reported flaws, bugs, and feedback directly to QA and developer teams. Collaborated with Product Management to improve products based on merchant feedback. Built internal tools in PHP to streamline operations and gain first-hand API integration experience.	CrefoPayment GmbH & Co. KG (formerly UPG Technology GmbH)	Berlin, Germany
Jul 2016 – Sep 2017	Technical Supporter	UPG Technology GmbH (formerly PayCo Services GmbH)	Berlin, Germany
Aug 2015 – Jul 2016	Merchant Integrator	PayCo Services GmbH	Berlin, Germany
Mar – Apr 2015	Advanced Web Design Course	GPB Berlin	Berlin, Germany
Oct 2014 – Jan 2015	Web Design Course	GPB Berlin	Berlin, Germany
Mar – Sep 2014	Career Transition / Job Search	—	—
Dec 2013 – Feb 2014	Junior Android Developer	Jurasoft AG	Berlin, Germany
Aug – Sep 2013	Career Transition / Job Search	—	—
Sep 2010 – Aug 2013	Vocational Training as Computer Science Expert (Software Development)	Technische Universität Berlin	Berlin, Germany

Education

I completed my vocational training as a Computer Science Expert (Software Development) certified by the Chamber of Industry and Commerce (IHK).

Period	Institution	Qualification
2003 – 2010	Gymnasium Steglitz	Mittlerer Schulabschluss (MSA)
2000 – 2003	Grundschule Lindenhof	—

Hobbies

In my free time, I enjoy going for walks, cycling, swimming, and exploring artificial intelligence.

Contact

You can reach me via email at contact＠mrose․info.

For encrypted communication, please use my Public PGP Key.